We hope that you will be happy with your purchase, but should you wish to return or exchange an item, please follow the instructions below.
Please note we are unable to accept the return of printed shirts or personalised items, unless the item is deemed to be faulty and the fault is that of HowJerseys shop. The same applies if a player leaves the club or changes his squad number during his time at the club.
Please inform us, either by email or by Whatsapp, of any item you intend to return within 14 days of taking delivery. Returns must be made within 28 days of taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received.
Please include a copy of your return form inside the package to allow us to identify the order as yours - you would be amazed how many people send us a shirt and absolutely nothing to help us work out whose order it is. The return form can be accessed through your account. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.
Returns will be inspected upon receipt. If a returned item is found to be non-faulty, correct, and of the correct size, we will not accept any costs incurred in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value in our shipping rate chart. In the event that an exchange is requested but not available a refund will be issued.
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